Shipping & Returns
You may return unused items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
All credit card customers should expect to receive their refund within 24 hours of our receipt of item to our warehouse. Net 30 customers will receive a credit back on their account. If the credit has not been used within 30 days a refund check will be issued.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Delivery dates are based on the availability of your items, but as most items are stock items and ship from Maine or Colorado (whichever is closer to you) items are typically received within 3 business days when UPS ground is selected. You can choose to use your own UPS account, the customer's account to whom you are shipping if doing a drop ship, or you can select to use Prepay & Add. When Prepay & Add is selected, shipping costs will be calculated at the time your order is packed in our warehouse and added to your order total. Standard UPS shipping rates will apply. We do not add additional handling fees and often our UPS rates are less than published rates.